DEFECTS RETURNS, REFUNDS & GUARANTEES:
1.Should you not be satisfied with your product purchased by from us by reasonof a defect, incorrect choice of product, or otherwise, you may, under certaincircumstances, be entitled to either be refunded or have the product repaired orreplaced. As a valued customer, we shall at all times endeavour to provide you withthe best customer service and ensure that all your rights in terms of the ConsumerProtection Act are protected. As a gesture our commitment to you we haveestablished a 'change of mind/ peace of mind' return policy, which is provided to youover and above the rights you have in terms of the Consumer Protection Act. Interms of this returns policy, we may consider replacing goods purchased with uswithin 14 days from the date of purchase if such goods are returned in their originalcondition and packaging.
2.Handling fee: In line with the CPA a handling fee of up to 15% of the value ofthe product may be charged when the product/packaging is not returned in itsoriginal purchase condition.
3.Return of Purchases Refunds are deposited directly into your credit card orbank account. This process may take up to 10 to 30 days. Refunds processing timeframe will only be commenced from time of goods received.